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What should I do when my Springfield home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your residence – and your family members – against the many risks you may face, like burglary, flooding, and fire. Even though your home might be prepared, that doesn’t automatically mean you are. Do you know what to do if your Springfield home alarm system goes off? The blaring of an alarm can be startling, bewildering, and might incite panic. Your best option is to stay calm and adhere to these easy suggestions.

Steps to Take If Your Home Alarm System In Springfield Triggers

Nobody wants to be in this predicament, but it’s also the reason why you ordered a home alarm system in the first place. You’re roused in the wee hours of the morning with the unmistakable blaring of an alarm after one of your sensors has been tripped. What are you going to do?

  1. Stay calm. This is easy to say but harder to do when your home security alarm is ringing loudly, and your pulse is beating rapidly. But keeping yourself calm is the optimal way to appraise what is happening. Avoid the temptation of trying to handle the emergency on your own instead permit your monitoring agents and first responders to carry out their job.
  2. Attend to your family members. Your main focus should be your loved ones and moving them to safety. In the event of a burglary, this might mean proceeding to a designated safe zone as far from entry points as possible. The intruder was in all likelihood already turned away by the alarm, but it’s always wise to be extra careful. If there’s smoke or flames, you need to vacate your house without delay.
  3. Grab your cell phone. Most individuals keep their cell phones with them constantly these days, but you may forget to grab it during a crisis. Try to remember it. You’ll have the chance to stay in touch with your monitoring specialists and obtain alerts through your home security app.

Collaborate With Your 24/7 Monitoring Team

Any time your home alarm system in Springfield goes off, your round-the-clock monitoring specialists will spring to action. Their first move is to confirm your alarm, and that means communicating with you. The procedure they adhere to is dependent on the type of emergency. For example, if the emergency is of a medical nature, one effort will be made to get in touch with you before help is deployed. If you have a burglary alarm - the most frequent kind of event - a monitoring agent will abide by these steps to get in touch with you:

  • An effort will be made to contact you using the command hub. You will usually be asked for a passcode.
  • If that attempt doesn’t get an answer, a call is made to your main contact number.
  • An alternate number or first emergency contact is called next.
  • If there still isn’t an answer, local police officers are deployed.
  • Your monitoring professionals will attempt to reach you again after the proper authorities are contacted.

If you're not able to interact with the monitoring team, don’t fret. Support will still be sent even if you're unable to verify the emergency.

Prepare for any crisis with a Vivint home alarm system in Springfield

Get prepared for any crisis with a contemporary home alarm system in Springfield from Vivint. Contact (417) 428-8884 to begin designing your property’s security today.